How much food does Food Express Catering provide?
We will provide a 10% buffer based on the number of persons indicated in your order. However, certain items (e.g. Chicken Wing, Tandoori,Kebab , etc.) will still come in the exact quantity as indicated in your order.
Is the food prepared by Food Express Catering Halal?
Our food is prepared by Muslim cooks and according to Halal regulations and all ingradients are Halal certified. We are also in process of getting Halal Certification.
How are your buffets served?
We serve our buffet in aluminium foil trays or reusable microwaveable plastic containers.
How early do I need to place my order?
Typically, you should order at least 2-3 days before the date of your event and is subject to availability. Please call our friendly consultants for advice.
How do I make an order?
You can place your order by phone or email, at least 2 days before your intended delivery or collection date. If you place your order by phone, please get ready your selections, details of the venue and contact numbers before calling.
I have already emailed to enquiry/order, but have not received any calls or confirmation.
Our office generally does not operate over the weekends. As such, if you submitted your order after 3pm on Fridays, we may only reply to you on Monday. Sometimes, in the world of emails, some emails get lost so please give us a call if you are unsure about the status of your order. Finally, once an order is confirmed, you will receive an automated email confirmation/invoice.
Are there any minimum order quantity/amount?
- Minimum order quantity for individual items will apply. Please refer to the menu.
- For delivery, a minimum cart order of $100.00 (excluding delivery) will apply.
Can I change the items on the menu?
Yes, you can, but it will be subject to availability and you can change only one item on the menu from another menu of lesser value. Higher value items will be subjected to additional charges.
Are there any delivery charges?
$15 island wide, Order above $500 will be free delivery.
Are tables and chairs available for rent?
No. We do not provide warmers or table setup.
How do I cancel my order?
Please call our friendly consultants 48 hours in advance of your event.
Once an order is confirmed by Food Express, such order cannot be cancelled or modified by you without Food Express’s agreement in writing. Further, subject to applicable law, Food Express is not liable to provide a refund once an order has been confirmed and payment (full or part) has been received.
What are your terms of payment?
Only Pay now, bank transfer payment is accepted.
What are your privacy policies?
Food Express values its Website Users and Clients and respects their privacy.
By using the www.singaporefoodexpress.com or its related websites, you agree to the terms and conditions of Food Express’s Policy. If our Policy changes in the future, we will notify our Clients and website users of any such changes by posting an updated Policy on our website.
Following the posting of such changes, your continued use of the www.singaporefoodexpress.com or its related websites will constitute your acceptance of these changes and you will be bound by such changes. If you do not continue to use the www.singaporefoodexpress.com or its related websites following a change to our Policy but take no other action with respect to your personal information, our use of that information will remain subject to our Policy as it was in effect prior to the change. You are responsible for regularly reviewing this Policy and any changes thereto.
We may collect personal information from you when you save or otherwise provide your personal information to us, such as by sending us an enquiry, searching for a solution, communicating with us by phone, email, or otherwise or if you complete a form to register for an account. As a result of these actions, you might supply us with personal information, such as your name, email and mailing addresses, phone number(s), your opinions and individual preferences. We may also maintain a record of your interests and acquire information about you from our present and future affiliates or divisions (collectively, “Food Express’s Affiliates”).
Food Express’s websites are directed for use by adults. Food Express does not knowingly collect any personal information from children under the age of 12. Those under age 12 should not use Food Express’s websites or provide Food Express with any personal information.